 The Liberty Information Team has extensive experience in the following areas:
Pre-Implementation Services: Business area analysis, IS Planning and Blueprint, Gap and Fitment analysis, Migration study, Supply Chain opportunity assessment and Project Scoping and Sizing
Implementation Services: Turnkey implementation, Project management, Functional consulting, Customization, Packaging and delivery, CNC support, Enhancement/Development of add on applications and Data migration
Post-Implementation Services: Troubleshooting, Fine tuning of configuration & programs, Ongoing user education & training, Enhancements & rollout, Business Hours support, Version upgrades – technical & functional, Maintenance, Installation and testing of service packs, Log files analysis and tracing and reporting
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- Development including Systems/Business Functions
- Development of interfaces to and from ERP modules
- Use of structured development methodologies
- Training
Support and Maintenance:
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- Support during Client working hours
- ERP Application Support for Distribution and Logistics, Finance, Manufacturing, Human Capital Management, CRM etc
- Application Setups
- Application Support and Maintenance
- Support by experts
- Issue resolution
- Level 1 to Level 3 support
- Knowledge Management and Ticket Tracking
- Technical Support: Issue resolutions, Object modification, Retrofitting, Integrations, Debugging, Change management, Testing, Support for User Acceptance Testing, Support by experts , Level 1 to Level 3 support , Knowledge Management and Ticket Tracking
Upgrades:
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- Situation Analysis
- Business Process Reengineering
- Validating Business Data
- System Upgrade
- Testing of all modules
- Retrofitting
- Enhancements in shape of Object Customization
- Integrated Testing
- End User Manuals
- Go-Live
- Post Go-Live Support
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